Warranty Request


Before submitting a warranty claim you must check the following common causes of inoperability:

Kitchen Equipment

  • Power / gas is connected and circuit breaker / isolator are on
  • Check if gas hoses are kinked
  • Water is connected and is on
  • Drain not blocked / installed correctly


  • Has the condenser been cleaned?
  • Has the fridge been overstocked?
  • Has the temperature of the food in the fridge been checked?
  • Has room temperature increased / decreased dramatically?
  • Have items been placed around the machine, restricting air flow?
  • Has the drain been checked for blockages?

Ice Machines

  • Power and water connected and turned on
  • Drain installed with correct fall and not blocked
  • Are the air filter's clean
  • Is the water filter clean
  • Has room temperature increased / adequate air flow
  • Have items been placed around machine restricting air flow


  • The Goods must be serviced by a licensed technician at minimum every twelve (12) months as per the manufacturers specifications and some manufacturers reserve the right to ask for proof of service prior to attending the site for any Warranty Claims.
  • Failure to adequately clean and complete preventative maintenance to the Goods as per the manufacturer's specifications will affect the claim of warranty and reduce the production capacity of the Goods. Please contact Wagga Catering Equipment on 1300 138 100 for more information about preventative maintenance.
  • Cleaning and maintenance of water filters should be carried out a minimum of every six (6) months. This includes changing the filter cartridge. Failure to do so will void warranty of any Goods damaged or affected by this.
  • The Purchaser agrees that they will be charged for any work done by an authorised technician or sub-contractor that specifically falls outside of the manufacturers' Warranty Terms and that they will be required to provide a credit card for pre-payment up front when requesting services under this warranty.
  • Warranty will be void if installation of equipment does not comply with manufacturers requirements.
  • For our full terms and conditions regarding warranty click here.

I confirm my equipment has been serviced regularly by a qualified service technician and can provide evidence of this. I also confirm I have read the above information before proceeding.
Please Note: Warranty coverage as per manufacturers’ conditions. Anything that falls outside of this is considered non-warranty and will be chargeable.

By accepting to proceed you are agreeing to our terms and conditions in full and accept full responsibility for service calls made that fall outside these terms.